Refund Policy for Schoneluft.com
At Schoneluft.com, we strive to provide high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a flexible refund policy.
Refund Eligibility
1.1. To be eligible for a refund, you must contact us within 7 days of receiving your order.
1.2. The product must be in its original condition and packaging, with all tags attached.
1.3. Refunds will only be issued for the purchase price of the product. Shipping costs are non-refundable.
1.4. We reserve the right to refuse a refund if we determine that the product has been damaged or altered by the customer.
Refund Process
2.1. To request a refund, please contact us at [email protected] with your order number and reason for the return.
2.2. Once your request is approved, we will provide you with instructions for returning the product.
2.3. You will be responsible for the cost of shipping the product back to us.
2.4. Once we receive the product and verify its condition, we will issue a refund to your original payment method within 7 business days.
Exchange Policy
3.1. If you would like to exchange your product for a different size or style, please contact us at [email protected].
3.2. We will provide you with instructions for returning the product and will ship the new product to you once we receive the returned product.
Damaged or Defective Products
4.1. If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receiving your order.
4.2. We will provide you with instructions for returning the product and will issue a refund or exchange, depending on your preference.
Cancellation Policy
5.1. If you would like to cancel your order, please contact us at [email protected] as soon as possible.
5.2. If your order has not yet been shipped, we will cancel the order and issue a full refund.
5.3. If your order has already been shipped, you will need to follow our refund policy as outlined above.
Contact Us
6.1. If you have any questions or concerns about our refund policy, please contact us at [email protected].
We reserve the right to modify or amend this refund policy at any time.